Questions to Ask a Credit or Debt Counseling Agency

  1. Will you send me information on your agency and programs?
  2. Do you pay referral fees?
  3. What should I do if I cannot afford the minimum payment?
  4. What kind of training do you have that makes you qualified to assist me?
  5. What kind of security measures do you take to protect my information?
  6. Can I get up-to-date, regular reports of the status of my accounts?
  7. Will you help me with all my debts?
  8. How often do you pay creditors?
  9. Is there a mandatory up-front fee?

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